Michael W.'s review of Sensa Products LLC

Sensa Products LLC

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Complaint Posted 8/12/2011
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Review 8/12/2011
Product ineffective. When you order a "free trial" read the fine print. It is not free. It costs 89.95. Their customer service hung up on me, when we disagreed on how to get me a full refund. I had to call back. The supervisor would not give me his full name. They would not provide the phone number to the executive offices. Sensa needs to examine all these reviews. There seems to be a common link, ineffective and poor customer service.
 
 
Business's response - by SENSAon 9/28/2011
We do post the details of the trial on the same page as when you place your order. We also send a confirmation email with the trial terms and the packing slip says it again with the exact date you will be charged if you do not cancel. We think our terms are fair since your trial doesn't start until you receive it and if you cancel we give you an additional 2 weeks to send it back.
 
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Additional Business Information
Hours   Monday - Saturday 7:00am- 4:00pm PST Phone   (866) 514-2554 Address   2301 Rosecrans Avenue Suite 1150
El Segundo, CA 90245
Website   http://www.trysensa.com Email   lryan@sensa.com
Contact   Larena Ryan Other  
 
 
 
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