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Review 11/1/2011
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Enjoyed others reviews, also made an "impulse purchase" after losing our dog of 13 years :( Never thought a puppy could fall in that category, for me anyway, but his picture was just so adorable.
My review - overall I had an OK experience. Not bad, not great.
The good:
PBB does a great job customer service wise, I give them 5 stars for that aspect of the business. They are efficient, courteous, and follow-up as promised. The convenience factor was certainly outstanding.
Not so good:
As a proud penny pincher, if someone had told me I was going to spend $3K (including all costs) to buy a puppy, and another $2k+ on Vet bills in the first month, I would have told them (fill in your favorite cliché here).
Thanks to my vet for encouraging me to buy Trupanion insurance, it saved the day minus the out of pocket and losing several days driving to Vets and specialists. I did get a token refund of $100 from PBB, and I appreciated that.
The Breeder: My pup had Giardia as well, which was a first for me after several dogs. Also, he had to have eye surgery immediately, which is not "uncommon", but was certainly not as promised as a dog with "super healthy bloodlines". My last pups had no such issues, so it led me to ask the question "what am I really getting?" ie Just because the site has "PUREBRED" in it's name, it's no guarantee of a level of health or quality. Also note, PBB doesn't have any consumer rating system for the Breeders - ie a star system so you can compare reviews and make a more informed decision (which is why I'm on this site in the first place so others can be aware). You are basically rolling the dice to an extent.
BOTTOM line: Go in with your eyes open, no guarantees on the puppy unless it dies, which let's be real, is not really any kind of guarantee. Look at the whole picture, it's a VERY expensive proposition when factoring time, flight costs, etc. Even more expensive if you have any issues, because lets face it, you don't have the option of putting a little puppy back on a plane home once you got her/him. In HINDSIGHT, I would have gone to a dog show or searched local Breeders to save time and $$$, and also to actually see the dog live vs. an internet photo.
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