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Business's response - by Office of the Presidenton 5/3/2012
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We regret to hear of your expressed displeasure in your recent interaction with our company in coordinating your relocation as well as the delay occurrences that may have caused any inconveniences. Unforeseen circumstances are liable to occur, given the nature of the moving industry, causing delays in pick up/delivery of your shipment. All dates requested are estimates and are picked up and delivered within reasonable dispatch and reasonable time. We make every effort in performing our customers' moves within the requested moving dates as contracted and try to accommodate our customers despite circumstances that occur beyond our control but unfortunately at times our efforts prove futile. We regret any inconvenience this may have caused.
Our team at Nationwide Relocation Services apologizes for failing to meet your expectations and displeasure with your overall moving experience. Our records indicate a claim form was a sent to be completed and returned to our office for processing. We strongly recommend you submit this and all necessary requirements as soon as possible as we would like the chance to address your concerns. We value you your shared feedback and appreciate your business. You may contact our office in regards to this response at 1-888-219-7171.
Sincerely,
Nationwide Relocation Services
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