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HTW does not stand behind what they sell!!
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Products purchased together do not WORK together, and this lousy company does nothing to make it right. I bought a spa cover, lifter, and cover cap, all at the same time in the same online order. The cover fit well. The lifter, although functional, does not fit very well. The cover cap does not fit at all. When I tried to get them to refund the cost of the cover cap ($80 our of an order that totaled over $750), they refused, saying that since the cover, the lifter and the cap are all made by different manufacturers, they "can't be responsible" if they don't fit and they are non-returnable. Repeated attempts to appeal this have resulted in my being completely ignored. Bottom line - this company sucks, they do not stand by the product they sell, their customer service is terrible to the point of being a joke, and they don't give a damn if a customer is dissatisfied.
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