Diane G.'s review of Bunzai Media Group, Inc.

Bunzai Media Group, Inc.

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Complaint Posted 12/28/2010
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Review 12/28/2010
Misleading advertisement. Indicates 45-day trial. On the packing slip, however, it states a 10-day trial. I was out of town and responded in 11 days (it was christmas). "Andre" (who refused to give further employee ID) was rude from the start on the phone, saying, in essence, "that's your fault." Andre refused to transfer me to his supervisor. Andre stated "The owners pay me so they don't have to deal with the phones." He accused me of calling only after the charge hit my credit card (which I didn't even know, but he did). Rude. Felt like a disreputable business.
 
 
Business's response - on 5/3/2012
We truly apologize that you did not have a good customer service experience. It is not our aim to have dissatisfied customers. We do not however offer or advertise a 45-day trial. If you claim your packing slip that came with the box told you that you had a ten day trial you should have believed it. We apologize about how you feel, but you were never deceived or treated unfairly in any way.
 
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Additional Business Information
Hours   24/7 Phone   (818) 785-6800 Address   16161 Ventura Blvd #378
Encino, CA 91436
Website   http://www.bunzaimedia.com Email   nastassia@bunzaimedia.com
Contact   Nastassia Yalley Other  
 
 
 
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