ken s.'s review of iolo


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Complaint Posted 12/4/2012
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Unethical Business Practices at iolo technologies
I was advised by Iolo Technologies that I needed to purchase their "unlimited troubleshooting" service package for 199.95 which is provided by Avangate. Not only did the technician not fix the problem, but said that a more experienced technician would call back - which they never did. I tried calling the technical support number today and no one answered the phone for over 30 minute. I then called customer service to request a refund, but the C.S. Rep said that a supervisor had to authorize the refund. Waited another 20 minutes but the supervisor never came on the line.

In short, Avangate is not only an unethical company, but if their behavior is endorsed by Iolo Technology, then in my opinion the same can be said about them. What a major disappointment!
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Additional Business Information
Hours   9am to 5pm M-F Phone   Address   150 S Los Robles Suite 400
Pasadena, CA 91101
Website Email
Contact   Ed Ilas, Director of IT Other  
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