Rena P.'s review of Window Design Group

Window Design Group

Customer Reviews & Ratings
Complaint Posted 1/11/2020
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Worst Company Ever!!
Working with Window Design Group has been the worst experience. We signed the invoices to have new windows and doors installed in May 2019. It is now January 2020 and we still don't have a front door. They have delivered the wrong door 4 times. They won't let us cancel the order but can't get the correct door delivered. Over and over my husband has had to take time off of work to meet the installers only to have the wrong door brought out. They installed a damaged door and their idea of a fix was "let us board up the door for 3-6 weeks while we get it fixed". Blake sells you on family business and customer service but it is a total lie. Blake won't even return a phone call. And was dishonest on the quality and construction of the front door. The special accent hardware we ordered is being applied with 3M tape when we were informed it would be built into the door itself! Tanya has horrible customer services skills and for the last 8 months has been worthless. We were finally supposed to have the door installed today and Tanya set it up for COD. Did I mention they demanded payment in full prior to install (thank goodness we didn't agree to that!). Tanya now tells us we owe over 6 thousand dollars more than our invoice amount. And when we respond via email (they only way you can speak to customer service) that we owe far less than that we got no response. Working with Window Design Group is a nightmare!!!
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Additional Business Information
Hours   Phone   (800) 577-0643 Address   771 Chambers Lane Suite 330
Simi Valley, CA 93062
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