Customer Reviews & Ratings
Review Posted 9/21/2016
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Not worth the money... But fixable....
After receiving a large back pay of disability (that the disability lawyer kept the lion's share) without tax withholding. The USTS sales person assured us that they did take clients unless they could reduce your tax bill. After several thousands of dollars to USTS and several months later they call us to tell us they will arrange payments for the full amount owed... OK... Now with all that said... I can honestly say I was not happy with the service in the extreme... But that's not the end of the story. There customer service person called and worked with me through my issues. They listened and are going to adjust the US Tax Shield bill to make up for the under-par tax relief... Plus they informed me that they would strongly consider adding a review up front in the process then after USTS is up to speed they would suggest a better course of action... I explained that I would be more than willing to pay for a review so USTS can be definitive about their offering. So, we shall see...
Business's response - on 9/29/2016
At US Tax Shield, our goal is to provide the absolute best resolution for all of our clients and the utmost client satisfaction. We were notified of Mr. Kiser’s concerns in the midst of going through his available resolution options. Based on our conversation and due to the nature of his decision moving forward, there was no need to proceed with certain portions of the case. Because of this, US Tax Shield returned the fees for services not needed to be rendered. We are glad that we came to a mutual understanding in addressing Mr. Kiser’s concerns, as client satisfaction is our top priority. We wish him all the best in his future endeavors.
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Hours   6am to 6pm Monday through Friday Phone   (877) 829-3535 Address   3400 W. Olive Ave. Suite 390
Burbank, CA 91505
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Contact   Customer Service Other  
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